Frequently Asked Questions

Do you have a physical store?

We have an office with face-to-face customer service, where you can:

  • Come to place orders.
  • Collect orders online.
  • Find out about what you need.
  • Make cash and card payments.

We are inSeville, in Parque Empresarial Torneo, Calle Astronom√≠a n¬ļ 1, tower 1, floor 1, offices 1, 2 and 3. ZIP: 41015

What is the attention hour?

Our business hours areMonday to Fridayfrom 10:00 to 14:00 and from 15:00 to 18:00 (except on Friday afternoons and holidays).*Ouropening hours in summerIt is from 10:00 to 14:00 from Monday to Friday.

Within these hours, we attend to all your inquiries as soon as possible through our various means of contact:

- Office:visit us without prior notice.

- Telephone:call us at955 98 48 89or to650 14 68 37. If we were unable to take your call, please try again later.

- E-mail:write us toinfo@gangaelectronica.es(general inquiries) oratencion@gangaelectronica.es(customer inquiries). Inquiries about incidents must necessarily be referred torma@gangaelectronica.es

-whatsapp_icon_png256.png WhatsApp: click on the WhatsApp button on our website and chat with us. (We do not answer calls to this number).

- Chat:solve your doubts in real time thanks to the chat on our website. After hours, leave a message and we will respond by email to the address you provide.

- Facebook:Send us a message and follow us on our page:https://www.facebook.com/gangaelectronica/

-Instagram-logo-transparente.png Instagram:send usa message and follow us on our account: @gangaelectronica

-Telegram IconoTelegram:keep up to date with all our offers and promotions at@OffersGangaElectronica

Why are there different prices for the same product?

On our website you will find the same product offered by different sellers, each with its own particular conditions.

In each product appears theSeller informationand its exclusive billing, warranty, shipping, price, etc. conditions. Please, check the sectionSEE CONDITIONSfor details.

Are the prices shown final?

Yes, the price that appears on the product sheet is the final price, except for those orders in which shipping costs have to be paid (orders of less than ‚ā¨ 200 and those made outside mainland Spain).

* Orders to the Canary Islands, Ceuta and Melilla, and outside the European Union will not pay VAT but may be subject to the payment of import taxes and / or local customs (IGIC, IPSI).

How I can pay?

The forms of payment that we accept are:

-Wire transferor deposit into account in our bank BBVA (without extra cost) *
-Cardcredit or debit (no extra cost)
-Paypal. It has a commission of 4.5% + 0.35 ‚ā¨ on the final price.
-Cash paymentat our office in Seville (maximum ‚ā¨ 2,500 / day).
-Financing postpone me. You can finance your purchases in up to 36 months.
-       Cash on delivery. By paying 15% in advance into a bank account (or in our office), you can pay the remaining 85% when you receive it at your home (or when you come to pick it up).**

* With this payment method, the order confirmation may take 1-3 business days until the payment is made in our account. The expenses derived from transfers from other banks will not be reimbursable.

**Temporary unavailable

Can I finance my purchase?

We offer the possibility of financing your purchase for up to 36 months throughPostpone me.

On the product sheet you will find the blue button"Pay it in installments"that allows you to view the amount of the fee according to the term you choose.

At the time of purchase, once the product has been added to the cart, in the "Payment" step, you must select this method and indicate the number of months. By confirming it, you will automatically be redirected to the website ofPostpone me, where they will ask you to fill out a form with your data to analyze if they grant you the financing.

Are the products new or second-hand?

All products arebrand new, brand new, except for the section"Refurbished", in which its status and conditions will be specifically detailed.

In addition, there is another section where individuals use our website as a portal to sell their products fromsecond hand.

Are they European or foreign versions?

Most of the products areEuropean versions,With Spanish menu, unless otherwise indicated in the product description.

How much does shipping cost?

Within the Spanish peninsula, our shipments are always free on orders of ‚ā¨ 200 or more; Sending orders with a value less than that amount has a cost of ‚ā¨ 5.

Shipping to Ceuta and Melilla has a cost of ‚ā¨ 24 *

Shipping to the Canary Islands has a cost of ‚ā¨ 24 *

Shipping to the Balearic Islands has a cost of ‚ā¨ 9

Shipping to Portugal has a cost of ‚ā¨ 9

Shipping to any country in the European Union has a cost of ‚ā¨ 24

Shipping to non-EU European countries has a cost of ‚ā¨ 39

Shipping to the US has a cost of ‚ā¨ 99

Shipping to South America has a cost of ‚ā¨ 99

For other shipments,Contact us.

* Orders to the Canary Islands, Ceuta and Melilla, and outside the European Union will not pay VAT but may be subject to the payment of import taxes and / or local customs (IGIC, IPSI).

* Large volume products (large appliances, air conditioners, televisions, etc.) may have higher shipping costs depending on volumetric weight. Consult previously.

In the current situation, especially in confined areas, it isvery importantThat the customer facilitate the receipt of the shipment because, if absent on the second delivery attempt, the transport company is forced to send it back to us according to new conditions, and the customer would have to bear the derived expenses.

When will I recive my order?

For imported products, the approximate delivery time is about 8/15 working days (Monday to Friday) from when we receive the payment. Please note that this is for guidance and thatWe cannot guarantee delivery date or provide a tracking numberuntil the product arrives at our office in Seville.

From our office in Seville, shipments are made by express courier 24/48 hours with a tracking number for all mainland Spain. To know the shipping time abroad, please,Contact us.

The estimated delivery time is indicated on the file for each product.

How can I know the status of my order?

You can check the status of your orderaccessing your customer accounton our website.

The first change of status in your order (from"Payment received"to"Shipment in progress from supplier") usually occurs 5/7 working days from the date of purchase as part of the normal process when managing orders. Once the supplier confirms the shipment of the package to our office, it will change to"Shipment in progress from supplier". Then it will change to"Preparation in progress", which means that we have received the package and are preparing it for shipping. When I switch to"Sent"You will be notified by email providing your tracking number, which you can check on the transport company's website (Express MailorShipping) to be aware of the distribution, and you will receive the order at your home in the next 24/48 hours.

Can I pick up my order at your office?

Yes, you can come to our office to pick up your order.

If you have chosen the "Pick up in office" option when placing the order or have expressly communicated it to us, as soon as we receive it we will contact you by phone or, failing that, email, to notify you of the arrival of the package and you can come to pick it up within our business hours.

Can someone else pick up my order?

Yes, you can authorize someone else to pick up your order for you,but you must present an authorizationdelivery to third parties where the name and ID of the order holder and the authorized person are indicated, signed by the order holder, together with a copy of the order holder's ID and the original of the authorized person.

What guaranty have the productos?

For purchases madeSTARTINGfrom 1 January 2022

Imported products have3 year warranty(6 months for accessories: batteries, chargers, etc.). Ganga Electrónica manages this guarantee during this period of time: we take care of the repair of the products in the associated technical services in Seville, Madrid, or directly with the manufacturer, free of charge (provided that it is proven that it is a problem of warranty). In addition, you can add aextension of 1 or 2 year warrantyabout your product.

In the file of each product, the guarantee available is specified.

For purchases madeAFTERfrom July 1, 2021

Imported products have a 2-year warranty (6 months for accessories: batteries, chargers, etc.). Ganga Electrónica manages this guarantee during this period of time: we take care of the repair of the products in the associated technical services in Seville, Madrid, or directly with the manufacturer, free of charge (provided that it is proven that it is a problem of warranty). In addition, you can add aextension of 1 or 2 year warrantyabout your product.

In the file of each product, the guarantee available is specified.

For purchases madeBEFOREfrom July 1, 2021

Products purchased from HK Distributor have a 1-year warranty (6 months for accessories: batteries, chargers, etc.), since they are not sold in Spain. Ganga Electrónica manages this guarantee during the first year: we take care of the repair of the products in the associated technical services in Seville, Madrid, or directly with the distributor, at no cost (as long as it is proven that it is a warranty problem ). In addition, you can add aextension of warrantyMack3-year Worldwide Warrantyupon purchase to enjoy a total of 4 years warranty on the product (photography products).

Products purchased at Ganga Electrónica include theextension of warrantyMack3-year Worldwide Warranty, which would become effective after the first year of warranty you have with us; In other words, it would have a 4-year guarantee in total (6-month guarantee for accessories: batteries, chargers, etc.) with service in official workshops internationally.

In the file of each product, the guarantee available is specified.

Can I extend the warranty?

Of course; we offer different options ofwarranty extensionfor most products, at a reduced price and one-time payment.

You have 15 calendar days from receipt of the order to register the warranty extension.

Can I take my product to the official workshop of the manufacturer?

Yes, as long as they are national distributor products.

Most imported products are repaired in the official workshop of the brand in Spain but through our store, which will take care of collecting the product at your home and sending it back to you, paying all shipping costs. and repair whenever it is a question of factory defects, facilitating the client a follow-up of the interventions on his equipment.

Can I return a product?

Dispose of14 calendar daysfrom the receipt of the order to the return for withdrawal. The return will be invalidated if the equipment has been excessively used (+500 seals) or damaged, if it has obvious signs of use or dirt.

If the product arrives damaged by transport, it must be reported in the first 24 hours from the moment of delivery. If you externally perceive any damage to the package, you must tell the carrier"Pending review"or refuse delivery, and inform us immediately.

A delivery accepted and in perfect condition is considered to be one signed without any annotation on the delivery note, or not reported to Ganga Electrónica within 24 hours of receipt.

The cost of return shipping for withdrawal is paid by the buyer. If the return is a factory default, it will be free.

After the return period, any problem with the product will be managed through the guarantee.

The return is made in Spain; it is not necessary to ship the product out of the country.

To notify us of any incident with the product of your order, you must write to us atrma@gangaelectronica.es and it will be managed only and exclusively by this email.

When will I receive the refund?

Generally, most refunds are reflected in your account in 24/48 hours, but eventually due to internal processes and external factors (payment method, bank branch, etc.) it could take up to 15 days.

You will receive an automatic notification to your customer email and later the refund, always through the same payment method with which you placed the order.