General conditions
1st. Identification and company name of the company
Import Export GEFT 2014 SL with commercial name Ganga Electrónica and registered office at Calle San Juan de la Cruz, 4 of Cazalla de la Sierra (Seville), 41370, registered in the Commercial Registry of Seville, registration number 1, volume 5918, folio 68, section, page 102677, provided with CIF NºB90160615, provides its electronic sales services over the Internet on its websitehttps://www.gangaelectronica.es/en/
Your contact address is: info@gangaelectronica.es
Your contact telephone number is:650 14 68 37
2nd. User/client access conditions
The user of the Ganga Electrónica website will have the right to free access to the public information collected therein, although Ganga Electrónica reserves the right to restrict access to information, promotions and special offers to its registered clients.
Any user who accesses the Ganga Electrónica website has the right to register as a customer, and can therefore take advantage of the special offers intended for the group of registered customers if they comply with the specific conditions of the offer that are specified for each product.
The public information contained on the Ganga Electrónica website referring to both the company Ganga Electrónica and the brands, products, logos,... of the wholesale companies and manufacturers of the products and services offered are protected by the legal provisions on intellectual property. and industrial, so the copy, transmission, transfer, alienation or use by the client/user other than the advertising purpose of its virtual publication that does not have the express consent of Ganga Electrónica, the manufacturer of the product or the owner of brands and logos, in the terms provided in section XI on Industrial and Intellectual Property Rights.
User register:
The client/user, prior to formalizing the purchase of any of the products offered by Ganga Electrónica, must register their personal data and circumstances necessary for the formalization of the purchase and sale contract (name and surname or company name, DNI/NIF, address , email address, telephone/fax number).
The user may only contract and place orders if he or she is of legal age. Otherwise, the responsibility for placing orders by minors will be the responsibility of the parents or legal guardians of the minor.
In order to place orders on the website, each client will voluntarily and under their responsibility provide Ganga Electrónica with their personal data.
All personal data provided by clients fraudulently or falsely may be considered a crime of falsification of commercial documents.
Ganga Electrónica may offer the customer a personal registration system through a personalized access code (login) and a password (password) to facilitate future purchase operations for the customer. In this case, the client may designate the desired key and password at his or her discretion, as long as these are available or are not assigned to other clients. Through an automatic process, Ganga Electrónica, if the client wishes, will generate the access key and password for the client. Keys or passwords with content that is immoral, insulting, humiliating, discriminatory or that contravene the provisions of the law will not be admitted, nor will those with terms that refer to brands, products or names protected by the legal provisions on Intellectual and Industrial Property or contrary to the rights to privacy, honor and self-image.
The client undertakes to ensure the confidentiality of his own access code and password. Ganga Electrónica is exempt from any liability arising from incorrect use or negligence by the client in compliance with its obligation of confidentiality of its access codes.
3rd. Purchase and acceptance process
Pricing policy:
Ganga Electrónica reserves the right at all times and unilaterally to modify the price of the products and services offered through its website. To guarantee the customer the certainty and security of the price of their products, this will be the one in force in the advertising coinciding with the moment of formalizing the order.
In the electronic purchasing process, the following steps will be followed according to the menu of options listed on the Ganga Electrónica website:
Information about the product offered to the client:
It includes the technical characteristics, description, warranty period, manufacturer's brand, indicative photograph (if applicable).
Product price information:
information on the final price or retail price of the product to be purchased, containing in the same order the final cost for the customer and including VAT, shipping costs and merchandise and handling insurance derived from transportation. The final cost, therefore, will be communicated to the client in the electronic purchasing process before he formalizes his acceptance.
Any possible discounts or promotional gifts will be freely directed by Ganga Electrónica to the groups designated at any time by Ganga Electrónica, or depending on the product offered, according to the advertising existing at any time on its website.
According to EGEDA (SGAE) and the ministerial order BOE No. 148, Order PRE / 1743 / 2008 published on June 19, 2008, Ganga Electrónica includes the increase in remuneration in the prices of all items (devices and equipment) subject to the canon. compensation for private copying.
Order acceptance:
At the time of formalizing the order, once the order acceptance menu option has been used, the customer's consent is understood to be given for the validity and effectiveness of the sales contract that binds the parties. Ganga Electrónica will electronically store the order, except for a reasonable typographical error, in which case the order cannot be processed.
Ganga Electrónica, after accepting the order, will inform the client of the same by sending the order confirmation and also sending the current general conditions of Ganga Electrónica to the email address indicated by the client.
The commitment acquired by Ganga Electrónica is as long as stocks last, so Ganga Electrónica, in its commitment to quality and customer service, tries at all times to make the advertised products available. However, if exceptional circumstances occur such as an abusive order, interactive multiple order or others that cause the product to end up in stock, the order and the contract signed between the parties will be void by virtue of this termination clause, fully restoring the customer in full. case of prepayment the amounts paid for it.
Important note for the purchase of "Refurbished": Electronic BargainYou may offer products in this section that come from customer returns or with some fault that is not significant for their operation (e.g. non-original packaging) which will be described exactly and in detail in the item description. Ganga Electrónica will respond to any lack of conformity within a period of one year from delivery (according to the period recognized for this type of products in article 123 of Royal Legislative Decree 1/2007) assuming that the lack of conformity during the first six months already existed when the good was delivered (except when this presumption is incompatible with the nature of the product or the nature of the lack of conformity), it is up to the buyer to prove in the remaining 6 months that the lack of conformity already existed at the time of delivery. Delivery.
Payment and shipping methods
Ganga Electrónica offers you all these payment methods so you can choose the one that best suits your needs:
1st.-Transfer or bank deposit
These payment methods consist of bank transfer or cash deposit of the full amount of the order in favor of the bank account owned by Ganga Electrónica in both payment methods with express mention of the order number linked to the payment. Orders with these payment methods that are not credited to the Ganga Electronica account within 7 days after order confirmation will be automatically canceled after said period has elapsed. It is important to remember that some banks may take 1-2 business days to make the transfer effective, and account deposits may take a minimum of 24 hours to be reflected in our system.
2º.-Credit/debit card
Ganga Electrónica accepts payments with VISA, Verified by VISA, MasterCard and MasterCard SecureCode. The bank that issues the card must be located in Spanish territory.
When placing the order, the customer will provide their card details, which will be stored during the purchase process. Ganga Electrónica does not store information regarding credit cards.
This service will not have any surcharge on the total amount of your purchase. It is important to remember that some banks may take 1-2 business days to process the transfer.
3rd.-PayPal
The customer may pay for their order through the Paypal payment system. This method is fully insured, since in the event that you do not receive the order or it is different from the one offered, you can open a claim and PayPal will return 100% of your payment.
This service will have a surcharge of 4.5% + €0.35 on the total amount of your purchase.
4°.-Cash on delivery (Temporary unavailable)
There are some conditions for payment on delivery:Maximum order amount is €2350and can only be requested for orders destined for mainland Spain and for the professional photography categories. This form of payment carries a5% additional coston the purchase price with a minimum of €5 for the management of this payment method. Additionally, it is only possible to have one active cash on delivery order at a time. You will not be able to place a second order until the first one has been delivered to you.
IMPORTANT: To qualify for the cash on delivery option,It is necessary to deposit 15% of the value of the product into the account as a deposit, transport insurance and management costs to receive the product. Upon receiving the product, you will pay 85% of the value. In case of rejection of the package or cancellation, the 15% for management costs will not be returned.
5°.-In cash
When you come to pick up your orders at our office, you can pay cash for the product and take it immediately if it is in stock. Otherwise, you can pick it up when we receive it at our office.
6°.-Financing with APLAZAME
7º.-Shipping costs
Shipping on orders equal to or greater than €100 is free* for mainland Spain; Shipping orders with a value less than this amount has a cost of €5*
Shipping to Ceuta and Melilla costs €24*
Shipping to the Canary Islands has a cost of €24*
Shipping to the Balearic Islands costs €9.
Shipping to Portugal costs €9
Shipping to any country in the European Union costs €9.
Shipping to European countries that are not members of the EU has a cost of €39.
Shipping to the US costs €99.
Shipping to South America costs €99.
For other shipments,Contact us.
*Shipping to the Canary Islands, Ceuta and Melilla may be subject to payment of import and/or local customs taxes (IGIC, IPSI)
*Large volume products (large appliances, air conditioners, televisions, etc.) may have higher shipping costs depending on volumetric weight. Consult beforehand.
In the current situation, especially in confined areas, it isvery importantthat the client facilitate the receipt of the shipment because, if the client is absent during the second delivery attempt, the transport company is forced to send it back to us under new conditions, and the client would have to bear the resulting costs.
8º.-Shipping insurance
All shipments have astandard LTM insurance.
Optionally, the customer can insure the shipment with aComprehensive insurance. This insurance has an extra cost that is specified in the carrier selection. This insurance will cover any type of incident in transportation, from the time it leaves the Ganga Electrónica facilities to your home. You will be covered against theft, loss, breakage, defects caused by transport, etc., and replacement or compensation will be requested within 24/48 hours.
The establishment is not directly responsible for losses, theft or any other incident caused by the transportation company since it leaves its facilities.
Failure to contract comprehensive insurance does not exempt the business from responsibility for the customer to receive their product. In that case, the refund or replacement of the product may be made within a period of approximately 5/10 business days as compensated by the transport company.
4th. Delivery time of purchased products
The delivery time of the products is usually 8/15 working days (Monday to Friday) (unless otherwise indicated in the ad description) from when the payment is made into our account. Please note that if you make the payment by bank transfer from another entity other than BBVA, it may be deferred between 1 and 3 business days. However, this is a delivery timeindicative: until we receive the product, it is not possible for us to specify a delivery dateto the client. Of all orders, around 5% of them may suffer some type of delay due to stock, transportation, etc.
The delivery of the products is made by express courier (FedEx, GLS, Correos Express) with tracking number.
* Large volume products (large appliances, air conditioners, televisions, etc.) may have higher shipping costs depending on volumetric weight. Consult beforehand.
5th. Product warranty
The guarantee of the products sold by Ganga Electrónica is provided and established by virtue of the regulations contained in current legislation, in particular, in the aforementioned Royal Legislative Decree 1/2007, article 114 et seq., a legal framework that aims to facilitate the consumer different options to demand rectification when the purchased good does not comply with the contract, giving him the option of demanding the repair or replacement of the good, unless one of these is impossible or disproportionate, in which case, the seller may resolve the incident by delivering a good with identical or similar characteristics in the conditions prior to the breakdown or incident in question. When repair or replacement is not possible or is disproportionate, the consumer may demand a price reduction as long as it is a factory problem and not due to other causes.
In case of lack of conformity of the product, a period of three years is recognized from the moment of delivery so that the buyer can exercise his rights, however, only in the 6 months following delivery will it be presumed that the lack conformity already existed at the time of delivery, it is up to the buyer to prove, in the remaining 18 months, that the good was non-compliant, all in accordance with article 114 et seq. of the aforementioned Royal Legislative Decree (Warranty brochure (PDF)) .
Commercial guarantee:
Manufacturers may offer additional warranties, the extent and duration of which differ depending on products and brands. These guarantees will be exclusively borne by the manufacturer who is obligated to them.
Under the Royal Legislative Decree, the seller is obliged to deliver to the consumer a good that is in accordance with the sales contract in the terms established therein (article 114), by virtue of which:
"The seller is obliged to deliver to the consumer and user products that comply with the contract, answering to him for any lack of conformity that exists at the time of delivery of the product."
In any case, the serial number of the product to be repaired must correspond with the one recorded in Ganga Electrónica's files.
Ganga Electrónica will not be responsible for possible damages that may result from misuse, unprofessional manipulation or installation, or malfunctions such as short circuits. The guarantee will not be valid in the event of factors external to the normal use of the product, such as power surges or drops, use of inappropriate accessories or accessories prohibited by the manufacturers, falls, water, fire or incorrect or abusive handling by the customer or by third parties not authorized by the manufacturers.IMPORTANT: In the case of cameras, stains on the sensor are not subject to warranty use. In the case of stains on the sensor, it can be cleaned in workshops and will not give the right to cancel the order for that reason. The shutters Cameras have a useful life of 80,000 to 150,000 shutters depending on the model. Exceeding these limits is part of maintenance and will not be covered by warranty.
The calculation of the guarantee will begin on the same day of delivery, by virtue of the aforementioned article 123 of the Royal Legislative Decree.
The products imported and sold by Ganga Electrónica have3 years warranty(6 months for accessories: batteries, chargers, etc.). Ganga Electrónica manages this guarantee during this period of time. Ganga Electrónica is responsible for repairing the products at the associated technical services in Seville, Madrid, or directly with the manufacturer, free of charge (as long as it is proven that it is a warranty problem). In addition, an external warranty extension of 1 or 2 years may be added to the product.
IMPORTANT: National or international third-party sellers who sell through Ganga Electrónica may offer different warranty conditions. It is important to consult the particular warranty conditions in the information shown under the name of each seller that appears below the product image. As a general rule, the conditions of external sellers will be at least 1 year warranty that can be managed by the seller themselves and/or Ganga Electrónica.
In the case of product repairs, the customer must go exclusively to official or authorized technical services by Ganga Electrónica (recognized and licensed by the manufacturers).
Without prejudice to the sanitation regime described above, and even in the case of full conformity of the good, the customer will not be able to withdraw from his order and return it.
The guarantee is directed only to the owner (contractual party) who appears on the invoice and only the owner may demand it.
Ganga Electrónica will not be responsible for meeting the requirements of third parties who have not directly acquired the good through Ganga Electrónica and/or which do not appear on the sales invoice.
Consumer Product Warranty Terms and Conditions
Should this equipment require service during the warranty period, please contact the dealer from whom it was sold or a member of our Authorized Service Network (RSA) in the European Economic Area (“EEA”) or the other countries mentioned in this warranty or in the attached warranty certificates (warranty coverage area). In order to save you any unnecessary inconvenience, we suggest that you read the instruction manual carefully before resorting to warranty service.
Your guarantee
This warranty is applicable to your product if it is stated in the accompanying documentation that it was purchased within the warranty coverage area.
Through this commercial guarantee, the product is guaranteed against possible defects in material and workmanship for a period specified in the advertisement from the original date of purchase. This guarantee does not affect the legal rights of the consumer and user, which are independent and compatible with the commercial guarantee. The company will provide and service the warranty in the country where you request warranty service as indicated below or in the document attached to the product.
If during this warranty period the product (on the original date of purchase) is found to be defective in materials or workmanship, the warranty manufacturer will repair or replace (at the manufacturer's discretion) the product or its defective parts, under the conditions established by the manufacturer. HE
specified below and without any charge for labor or parts.
Manufacturers may replace defective components or products with new or recycled ones. All replaced products or product components are the property of the manufacturer.
Conditions
1. This warranty will be valid only when presented with the original invoice or proof of purchase (indicating the date of purchase, model and the name of the distributor) together with the defective product during the warranty period. The manufacturer and the members of the RSA reserve the right not to offer free warranty service if the indicated documents are not presented or if the information they contain is incomplete or illegible. This warranty will not apply if the model name or serial number of the product has been altered, deleted, missing or becomes illegible.
2. To prevent loss or deletion of information on removable data storage media or accessories, you must remove them before availing product warranty service.
3. This warranty does not cover transportation costs or risks arising from the transportation of your product to and from the manufacturer or to and from members of the RSA.
4. This warranty does not cover any of the following:
to. Periodic maintenance and repair or replacement of parts derived from use
and normal wear.
b. Expendable material (components that are expected to require periodic replacement
during the life of the product, such as non-rechargeable batteries, cartridges
printing, styluses, light bulbs, etc.).
c. Damage or defects resulting from the use, operation or treatment of the
improper product and not due to normal use of the product.
d. Damage resulting from:
Yo. Misuse, including:
1. Treatment that results in physical, superficial or appearance damage or changes to the product or damage to liquid crystal screens.
2. Installation or use of the product in a manner that does not comply with the manufacturer's installation or use instructions.
3. Maintenance of the product in a way that does not respect the manufacturer's instructions for proper maintenance.
4. Installation or use of the product in a way that does not comply with the technical or safety regulations of the country where it is used or installed.
ii. Viruses or use of the product with software not provided with the product or incorrect installation of the software.
iii. States or defects of the system in which the product is used or incorporated with the exception of other products of the same manufacturer designed for use with the product.
iv. Use of the product with accessories, peripheral units and other products of a type, condition or standards not established by the manufacturer.
v. Repairs made or attempted repairs by parties other than the manufacturer or authorized members.
saw. Adjustments or adaptations without prior consent of the manufacturer, including:
1. Product updates not covered by the specifications or features described in the instruction manual, or
2. Modifications to the product to adapt it to technical or safety standards of countries for which the product was not specifically designed or manufactured.
vii. Negligence.
viii. Accidents, fires, liquids, chemicals, other substances, floods, vibrations, excessive heat, inadequate ventilation, electrical surges, excessive or incorrect voltage or voltage supply, radiation, electrostatic discharges including lightning, other external forces and impacts.
5. This warranty covers only the hardware components of the product. Does not cover the
software (neither from the manufacturer nor from others) that provide or apply the
end user license, or separate warranty conditions or exclusions.
Exceptions and limitations Except as mentioned above, the manufacturer makes no warranties (express, implied, statutory or otherwise) in relation to the product, the quality of the software or its annexes, the operation, the accuracy, the reliability or adaptability to a logical or other purpose of the equipment. If this exception is not permitted or contemplated by applicable law, Manufacturer will limit or exclude its warranties only to the extent permitted by applicable law.
Any guarantee that cannot be completely excluded will be limited (to the extent permitted by applicable law) to the duration of the guarantee.
The sole obligation of the manufacturer and/or distributor in connection with this warranty is to repair or replace products subject to the terms and conditions of this warranty. The manufacturer and/or distributor is not responsible for loss or damage to products, services, this warranty or others, including economic loss or non-assessable damages; the price paid for the product; loss of profits, income, information, usufruct or use of the product or associated products or indirect, accidental or critical loss or damage. This clause is
refers to whether the loss or damage is due to:
1. Deterioration or inoperability of the product or associated products due to defects or
unavailability of the manufacturer and/or distributor or of a member of the RSA, who has
caused downtime, loss of user time, or business interruption.
2. Poor performance of the product or associated products.
3. Failure or loss of software programs, data storage media
removable or Viruses and other causes.
This refers to loss or damage subject to any legal theory, including negligence or other fraudulent proceedings, breach of contract, express or implied warranties and strict obligations (even where the manufacturer or a member of the RSA has already been advised of the possibility of such damages).
In cases where these exclusions of liability are prohibited or limited by law, The manufacturer and/or distributor will exclude or limit its liability only to the extent permitted by applicable law. For example, there are countries that prohibit the exclusion or limitation of damages caused by negligence, reckless negligence, willful misconduct, fraud, and similar acts.
The liability of the manufacturer and/or distributor under this warranty will not in any case exceed the price paid for the product, but if applicable law allows only greater limitations of liability, these will apply.
6th. Client rights
Confidentiality and security of the client's personal data in accordance with the provisions of current Spanish legislation on data protection.
No dissemination, transmission or publication of customer data without their express consent.
Do not receive promotional or advertising emails if you have rejected them.
Access, rectify, cancel and/or oppose the processing of the client's personal data contained in the Ganga Electrónica database at the client's request, all in accordance with the provisions of the section on Protection of Personal Data.
Free access to the open sections of the Ganga Electrónica website.
Know at all times the processing status of the order placed.
The client (consumers or users are considered only the natural or legal persons who acquire, use or enjoy the product as final recipients) will not have the right to withdraw from the contract.
All online sales have a return policy for withdrawal of 14 calendar days previously authorized by the Sales Department (returns of SLR cameras and lenses are accepted within 14 calendar days after delivery), as a general rule, returns of material will not be accepted. in open blister (e.g. USB flash drives), software/licenses and items ordered on demand (express order for a customer), even if they return it completely sealed. As well as that material that has been sent back by a transport agency to Ganga Electrónica and that the packaging of the product itself serves to be transported by the transport agency, since the deterioration suffered by the packaging of the product when transported and the amount of labels that are placed throughout the entire sales and return process, plus the labels placed by the transport agencies themselves, make the product that has to be resent to a customer look used and in poor condition. The customer has the obligation to return a product in the same conditions in which it was received, with an external box or adequate protection. Any product that is not returned in the specified conditions may not be accepted as a return.Loyalty points used on orders where withdrawal occurs will not be returned.The abusive use of this right allows Ganga Electronica to permanently veto the client.
Ganga Electrónica does not undertake to refund said amount.
Professionals: Those who, without becoming final recipients, acquire, store, use or consume goods or services, with the aim of integrating them into production, transformation, marketing, professional activity or provision to third parties, will not be considered consumers and users. who do not benefit from the rights granted to consumers. Ganga Electrónica will not accept returns due to withdrawal from companies.
Any incident in the receipt of a shipment, whether due to missing merchandise or damaged/beaten merchandise, must be reported to Ganga Electrónica within a maximum period of 24 hours after receipt, otherwise Ganga Electrónica/Shipper will not be responsible for it. When signing the carrier's delivery note, indicate any anomaly in the packaging, even if the damage to the packaging is small, also indicate it. The state of the boxes, open boxes, beaten, resealed, missing packages, etc. Failure to indicate this information on the transport note will nullify any possibility of claiming any shortage and/or damage to the merchandise. Always indicate the phrase - Pending review -, this will leave open the option of claiming from the carrier for hidden damages caused to the packages received. In case of missing merchandise, both inside the packages and due to missing packages, never throw away the packaging from the boxes and keep the transport labels attached to the boxes. For any claim, the packaging/boxes or photographs of all of them will be requested. the faces of the packaging and said labels, without which no claim can be made. Notification must be made through the Ganga Electrónica website.
Return costs will be paid by the customer in full and may vary depending on the weight and/or volume of the package. The merchandise to be returned must be previously insured by the client through and exclusively by the transport company contracted by Ganga Electrónica. The additional cost for the buyer will be 1.25% of the total value (VAT included) of the merchandise. In no case will it be possible to manage procedures for returns or exchange of merchandise at the registered office of Ganga Electrónica.
Ganga Electrónica will not be responsible for returns on products manipulated by the customer, or those merchandises that are returned incomplete in both its main elements and accessories. The right of withdrawal is not accepted on products subject to fluctuations in a market not controlled by Ganga Electrónica, nor on perishable objects, objects that can be easily reproduced immediately or that due to their nature cannot be returned. Nor will there be any withdrawal of goods or orders that may be considered due to their special characteristics as requested by the client.
In cases of wear or deterioration of the property for reasons that are not exclusively due to its testing to make a decision on its definitive acquisition, Ganga Electrónica may agree with the client on compensation corresponding to and proportional to the deterioration.
Exceptions:
Returns due to withdrawal of the following products will not be possible at any time:
- All types of Software, games for consoles, DVDs, Blu-ray, memories, computer components and consumables such as graphics, hard drives, batteries, CPUs and motherboards, paid DTT whose seal/packaging has been damaged or opened.
- For hygiene reasons all types of products related to personal care, health and hygiene.
- All products that require direct contact with some parts of the body, such as In-EAR Headphones, toothbrushes, hair straighteners, whose packaging has been unsealed or the slightest signs of use are detected.
- All types of laptops and desktop computers that are not returned in the same conditions of delivery (closed and sealed).
- All types of products that require professional fixed installation and have been installed after purchase.
- Those fixed installation products.
- All types of products whose seal/packaging has been damaged or opened.
- Books whose packaging or seal has been opened. Books with signs of deterioration or wear.
Instructions for shipping (return) products:
The delivery of a possible return will not be managed directly in our facilities, but will be handed over to the carrier for shipping. We inform you that, to avoid any incident, it is necessary that smaller products (cameras, accessories, etc.) be protected by additional external packaging - just as you received it at your home - and thus avoid any type of damage or manipulation. of the original packaging of the product during transport, if the product is received in poor condition or damaged due to transport or misuse by the customer, said return or withdrawal will not be accepted, however, Ganga Electrónica offers returns with full risk insurance. For larger products (televisions, appliances, etc.) external packaging protecting the original is not essential, however, it is important to ensure that the product is sent properly protected within the original box with the protections intended for this. purpose (corks, Styrofoam, bubble wrap, etc.) and avoiding any type of manipulation on it.
A discount voucher is also offered for the value of the product to be returned so that it can be consumed in another product in the catalog.
For any questions about the correct shipping of the products to Ganga Electrónica, please contact our Customer Service department.
All returns of products that do not have the original, sealed, unopened packaging and/or that do not present the original return form (with RMA number) from Ganga Electrónica will be rejected.
7th. User/Client Obligations
Maintain your personal passwords with due diligence.
Faithfully use the shopping service provided by Ganga Electrónica on its website, refraining from manipulating the contents of its website, introducing degrading content or interfering with its computer media through viruses or other conduct prohibited by law.
Respect the purchase agreement once the order is accepted, with the timely payment of the agreed price and refrain from carrying out abusive and illegal conduct in the contracting.
Use the information published by Ganga Electrónica exclusively by the client strictly within the intended personal commercial relationship.
Do not reproduce, transfer or dispose of the information published by Ganga Electrónica in all its contents without express permission from the company itself.
8th. Electronic Bargain Rights
Preserve, modify or suspend your website without prior notice.
Modify the price of offers without prior notice.
Reject orders due to price errors, lack of stock or non-payment by the customer.
Refuse access to IT tools to clients in case of non-compliance with these conditions.
Receive the amount of the customer's purchases by accepting the transaction.
Reserve ownership and retain full ownership of the item until full payment by the customer.
Reserve the right to hold raffles for goods or services on your website.
Use the information published by Ganga Electrónica exclusively by the client strictly within the intended personal commercial relationship.
Do not reproduce, transfer or dispose of the information published by Ganga Electrónica in all its contents without express permission from the company itself.
Proceed to correct or amend human or computer errors.
9th. Personal data protection
In compliance with the provisions of current regulations regardingProtectionof Data, the USER is informed that the personal data requested through the web pages or other means will be incorporated into the automated files for which Import Export GEFT 2014 SL is responsible, and will be subject to automated processing.
In the event that THE USER provides their data to obtain information about the products or services of https://www.gangaelectronica.es/en/ or for any other matter that does not generate a client/supplier relationship, the data collection form will contain an authorization clause. whose acceptance will mean that you give your full consent to the automated processing of the data provided, in accordance with theLawofProtectionof data.
1. PURPOSE (LEGAL BASIS OF THE TREATMENT).
The personal data you provide us will be used for the following purposes:
to)Provide the internal registration service and related services, due to prior requirements to the stipulation of commercial contracts, for their execution and to protect the credit positions (supplier/customer) derived from it (execution of the contract between the parties)
b)Due to requirements of an operational nature, administrative and documentary management, including communications via email of order forms, delivery notes, commercial invoices (all of this to comply with the obligations established in current legislation, particularly in commercial and tax matters)
c)Consent to access and navigation to the sites, compile anonymous statistics on their use, control their operation and check possible responsibilities in the event of illegal acts (legitimate interest of Import Export GEFT 2014 SL)
d)Develop marketing activities, commercial and commercial information, advertising and promotional activities (sending newsletters and advertising material through messaging applications) by Import Export GEFT 2014 SL
Collecting data for the contractual purposes of points a), b) and c) is MANDATORY AND NECESSARY, so much so that its absence will prevent continuing with the commercial purchase-sale contract and the provision of services.
For the marketing purposes of point d), your consent will be requested, without prejudice to the right of revocation at any time. In this sense, you must markIf I give my express consent to continue receiving your communicationseitherI do not give my express consent and do not wish to continue receiving your communications..
2. COMMUNICATION OF DATA/TRANSFER OF DATA TO THIRD PARTIES.
The personal data collected may be communicated, BY LEGAL OBLIGATION, and according to their specific competence, to public administrations for the performance of their institutional functions, to banking entities, to subjects specialized in the management of information systems and/or payment systems. , to subjects that provide goods or services offered by Import Export GEFT 2014 SL, to Manufacturers and/or suppliers with whom Import Export GEFT 2014 SL has a relationship, to subjects that carry out transport or shipping activities, to subjects that Import Export GEFT 2014 SL employs, for promotional, advertising, marketing and communication activities, insurance and financial companies, law firms and consultants, subjects in charge of accounting or auditing of Import Export GEFT 2014 SL and public authorities for compliance with thelaw. Under no circumstances will personal data be disseminated by Import Export GEFT 2014 SL
3. PROCESSING OF PERSONAL DATA.
The processing of your personal data will consist, in addition to its collection, in its registration, custody, modification, communication and cancellation in an automated or semi-automated manner and its conservation will be in paper and/or electronic format. The personal data processed by Import Export GEFT 2014 SL. are subject to adequate security measures that ensure theirprotection: User identification and authentication; logical and physical access control; management, disposal and reuse of media; data backup and recovery; management of security incidents and breaches, strictly necessary to fulfill the purposes mentioned in point 1. For the purposes described in points a) and b), your data will be kept for the time provided by thelaw. For the purpose described in point c) the data will be kept for 2 years. And in the case of the purpose of point d) the data will be kept until the consent is revoked or the contractual relationship is interrupted.
4. RIGHTS OF THE INTERESTED PARTY IN RELATION TO THE PROCESSING OF THEIR PERSONAL DATA.
In accordance with the provisions of article 13 of RGDP 2016/679, we remind you that you have the right to request access to your personal data, rectification, cancellation (when applicable) or limitation of its processing. You also have the right to revoke the authorization to process the data for which you have given your consent, as well as the right to file a claim with the Control Authority for theprotectionof personal data.
4. APLAZAME: In accordance with the provisions of Regulation (EU) 2016/679 of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and therefore which Directive 95/46/EC (“RGPD”) is repealed, you are informed that, in the event that you select the Aplazame deferred payment service, your name, surname, DNI or NIE, email address, billing address and delivery and product you want to purchase and its price will be transferred to APLAZAME, SL (hereinafter “APLAZAME”), with address in Madrid (28020), Calle Tiziano, 5, NIF B-87.074.977, with the purpose that APLAZAME can process the financing request and, where appropriate, analyze, evaluate and manage the credits that you as a user request, in accordance with its data protection policy that can be found at https://aplazame.com/legal/ privacy-policy/.
At any time, you may exercise the rights of access, rectification, deletion, opposition, portability and limitation of the data that correspond to you as a user, by sending a communication to arco@aplazame.com
10th. cookies
The use of cookies is necessary to use our website. Cookies record certain information necessary to carry out the purchase process, they do not contain confidential information and are stored on your hard drive. If you wish, you can configure your browser to be notified on the screen of the receipt of cookies and to prevent the installation of cookies on your hard drive. Please consult your browser's instructions and manuals for more information.
a) Use of Cookies and description:
A Cookie is a small file that is stored on the user's computer and allows us to recognize the user. The set of cookies helps us improve the quality of our website, allowing us to control which pages our users find useful and which they do not.
Cookies are essential for the functioning of the Internet, providing countless advantages in the provision of interactive services, facilitating the navigation and usability of our website. Please note that cookies cannot harm your computer and, in return, when they are activated they help us identify and resolve errors.
b) Type, purpose and operation of Cookies:
The information we provide below will help you understand the different types of cookies:
- Session cookies: these are temporary cookies that remain in your browser's cookie file until you leave the website, so none are recorded on the user's hard drive.
- Permanent cookies: they are stored on your hard drive and our website reads them every time you visit again. A permanent website has a specific expiration date. The cookie will stop working after that date. We generally use them to facilitate purchasing and registration services.
Below we publish a list of the main cookies used on our website, distinguishing:
- Strictly necessary cookies, such as those that are used for correct navigation or those that allow purchases requested by the user, or cookies that serve to ensure that the content of the website is loaded efficiently.
c) How to disable browser Cookies:
It is usually possible to stop accepting Cookies from the browser, or stop accepting Cookies from a particular Service.
All modern browsers allow you to change Cookie settings. These settings are usually found in the 'options' or 'Preferences' menu of your browser.
Our website offers guidance to the User on the steps to access the cookie configuration menu and, where applicable, private browsing in each of the main browsers:
- Internet Explorer: Tools -> Internet Options -> Privacy -> Settings.
For more information, you can consult theMicrosoft supportor the browser Help.
- Firefox: Tools -> Options -> Privacy -> History -> Custom Settings.
For more information, you can consult theMozilla supportor the browser Help.
- Chrome: Settings -> Show Advanced Options -> Privacy -> Content Settings.
For more information, you can consult theGoogle supportor the browser Help.
- Safari: Preferences -> Security.
For more information, you can consult thesupport ofAppleor the browser Help.
d) What happens if Cookies are disabled:
Some functionalities of the Services will be disabled, such as remaining identified, keeping purchases in the “shopping cart.”
11th. Sales from external sellers (Marketplace)
1 . General conditions of use Buyers
Preamble
Import Export GEFT 2014 SL launches, at https://www.gangaelectronica.es/en/ (from now on “Web”), a virtual market (MarketPlace) that will allow Buyers (from now on "Buyers" or "You"), to contact in contact through its intermediation, with sellers, individuals or professionals, also registered on the Website (hereinafter "Sellers"), in order to purchase new, brand new Products. (hereinafter "Products") proposed at a fixed initial price (hereinafter the "Service"). Ganga Electrónica is not authorized to provide tax or additional information on the Websites or clients who are users of Import Export GEFT 2014 SL. Any management with these companies will be carried out directly by Import Export GEFT 2014 SL as part of the services provided to clients. finals.
1. Objective.
The objective of these Buyer CGU is to define the Conditions under which Gangaelectronica.es makes available to Buyers, within the framework of the Service, technological tools used to purchase Products through sellers.
2. Service Description
The Service consists of a set of tools that allow Buyers to register on the Website, view sellers' products to place orders for Products, set the price of the Products, confirm receipt of the Products.
Transactions carried out via the Service for the needs of the purchase of Products are processed directly between the Buyer and the Seller. Gangaelectronica.es is in no case a reseller of the Products proposed by the sellers, through the intermediation of the Service. Due to this, Products purchased via the Service cannot be returned or exchanged at Gangaelectronica.es (unless otherwise indicated). However, concerned with improving the quality of its Services and to better select its collaborators, Gangaelectronica.es will requests that you send us all comments and suggestions regarding the quality of the transactions carried out through the intermediation of the Service. To do this, Gangaelectronica.es puts at your disposal the following email address: info@gangaelectronica.es. In the event that these General Conditions of Use are not respected, Gangaelectronica.es reserves the right to temporarily or permanently block access to the Service to the Buyer involved. Each Buyer agrees to close purchases in good faith.
Since Ganga Electrónica is not the seller, theLGDCU between Ganga Electrónica and buyers.
3. Access to the Service
Access to the Service by Buyers is reserved for strictly personal use.
When using the Service, the Buyer declares that he is acting in his private capacity.
In addition to the acceptance of these CGU Buyer, access to the Service is subordinate to the opening of an account through the Web. During the opening of this account, you agree to provide only accurate information, and to promptly inform Gangaelectronica.es of any changes that affect us, using the messaging tool made available to you within the framework of the Service.
To use the Service, you must use the username and password created when opening your account. You agree to keep them secret and not disclose them to third parties; since you will be solely responsible for access to the Service thanks to your username and password, unless there is proof of fraudulent use that is not attributable to you.
In case of loss, hacking or fraudulent use of your username and/or password, you agree to immediately notify Gangaelectronica.es Customer Service.
4 . Service Price
Opening an account and using the Service is free.
Only the purchase of Products from sellers would be paid, under the Conditions provided for in the GTC.
5 . Personal information
The information and data that concern you are processed by Gangaelectronica.es, unless otherwise indicated, they are essential for the management of your account and your access to the Service. Information necessary for shipping will be transferred to the Seller for this purpose only. This information and data are also kept for security purposes, to respect the legal and regulatory obligations that otherwise apply to Gangaelectronica.es, and to allow us to improve and personalize the Services that we offer and the information that we provide. we send.
In accordance with Organic Law 15/1999 of December 13 on the Protection of Personal Data, you have the right to object, access, rectify and cancel personal data that concerns you, under the conditions provided by law. To exercise them, you just have to write to us at Customer Service or by email to Gangaelectronica.es. Customer Service Department, C/ San Juan dela Cruz nº4, Cazalla dela Sierra (Sevilla) 41370, Spain., indicating your surname, first name, email address and, if possible, your customer reference. In accordance with current regulations, your request must be signed and accompanied by a photocopy of an identity document that includes your signature and indicates the address to which the response should reach you. A response will then be sent to you within a maximum period of 10 days following receipt of the request.
The Website is also designed to pay special attention to the needs of our clients.
Among other things, this is why we use cookies. The purpose of the cookie is to mark your passage through the Web. Cookies, therefore, are only used by Gangaelectronica.es with the aim of improving the personalized Service intended for you.
6. Intellectual property
6.1 - All texts, comments, reference works, illustrations, works and images reproduced or represented on the Website are strictly reserved under the concept of copyright as well as intellectual property, the use of which is assigned to Ganga Electrónica, throughout the entire period. the time spanning the protection of these rights and throughout the world. In this regard and in accordance with the provisions of the Intellectual Property Law, its use is only authorized for private use, subject to possible different, even more restrictive, provisions of the Intellectual Property Law. Any reproduction, representation, modification or total or partial adaptation of the Website and/or of all or part of the elements found on the Website that are incorporated is strictly prohibited.
6.2.- If any product marketed through this service is subject to intellectual or industrial protection, the seller will be solely responsible for any eventual breach of said rights, exonerating Ganga Electrónica from any claim that may arise from said breach.
7. Responsibility
The Liability of Gangaelectronica.es towards the Buyer will only be given for events that were directly attributable to Ganga Electrónica and that caused damage to the buyer directly caused by these events committed by Ganga Electrónica. Ganga Electrónica will not be responsible for any damage that may be caused to the buyer and in which Ganga Electrónica may have intervened indirectly. Ganga Electrónica will also not have any type of responsibility for any damages that may be caused to the buyer due to the misuse that the buyer may make of the Service or any error on their part. Nor will Ganga Electrónica be responsible for events attributable to a third party to the Service.
Ganga Electrónica will not be responsible, under any circumstances, for the content that buyers and/or sellers may incorporate on the website owned by Ganga Electrónica, especially with regard to the description of Products or the assessments that Buyers make of them. sellers, products, prices, etc. Finally, Gangaelectronica.es declines all responsibility regarding the sales that Buyers close through its Service, with sellers, of whose relationship Ganga Electrónica is totally unrelated.
Any complaints regarding the products themselves, comments appearing in the description of the Products or shipments of Products will be redirected to the Seller in each case, who will assume sole responsibility in this regard.
The Buyer is solely responsible for the use of the Service, especially for the assessments and/or evaluations made on the sellers' website, and for this reason, exonerates Ganga Electrónica from any claim arising from these facts. , as well as is obliged to indemnify Ganga Electrónica for any claim that it may receive from any third party or administration derived from said events or for any use that the Buyer makes of the Gangaelectronica.es page.
8. Partial nullity
If one or more provisions of these TOU Buyer are considered invalid or are declared as such pursuant to a law, a regulation or a final decision of a competent jurisdiction, the other provisions will retain their full force and scope.
9. Applicable law
These Buyer CGU are subject to Spanish law. For the resolution of any dispute regarding its interpretation and/or execution, the parties submit to the Courts and Tribunals of Madrid capital, waiving any jurisdiction that may apply to them.
2. General conditions of sale
Preamble
These General Conditions of Sale (hereinafter the "GTC") apply in addition, as far as the Buyers are concerned, to the Buyer GTC and, as far as the Sellers are concerned, to the Seller GTC, in which The terms in capital letters are defined in these GCS.
The GTC apply to all sales of Products made through the intermediation of the Service between the Seller and the Buyer. Their function is to mediate between sellers and Buyers of Products, excluding those entered into between Buyers and Gangaelectronica.es or between sellers and Gangaelectronica.es. The relations between Buyers and Gangaelectronica.es are governed by the Buyer CGU. The relationships between sellers and Gangaelectronica.es are governed by the Seller CGU.
Gangaelectronica.es is not the Seller of the Products purchased through the intermediation of the Service; Only the Seller, whose name is indicated on the invoice issued for each Product, is the Buyer's contracting party for the purchase of the so-called Products. Therefore, the Products cannot be returned or exchanged through Gangaelectronica.es or through a physical Ganga Electrónica store. For all these reasons, Ganga Electrónica will not be responsible, to anyone, for the products sold by the seller through this service, therefore, the RDL will not be applicable. 1/2007 on consumer protection.
1. Formalization of the sales contract between the Buyer and the Seller
1) The Products are presented on the Website with a description that informs the Buyer of the essential characteristics and their price.
2) The Buyer selects the Product(s) they wish to purchase.
3) Confirm the Product(s) chosen and read and accept these GTC by clicking validation.
4) The Buyer receives an email confirming their order. However, the contract will be formalized once the seller has accepted the order.
5) The Seller is informed by Gangaelectronica.es that one or more Products that have been uploaded to the Website have an order request.
6) The Seller undertakes to confirm and/or invalidate the availability of the Product(s) requested by the Buyer within a period of 6 business days following the information received according to point 5).
In the event that the same Product is ordered by several Buyers at the same time, and depending on the availability of this Product (special, unique, second-hand product), it will only be sold to the first Buyer who records their order. At that time, the order of the rest of the buyers will be invalidated, thus notifying them. In case of rejection of the order, Ganga Electrónica will not assume any subsidiary or joint liability.
7) Once the availability of the Product(s) is confirmed or invalidated by the Seller, an e-mail is sent to the Buyer to inform them of the availability or not of the requested Product(s). ).
8) In case of confirmation of the availability of the Product(s) by the Seller, the sale is completed; Once availability is confirmed, the Seller firmly undertakes to send the Products within the established period and the buyer will be charged the amount of the order.
In the absence of confirmation of the availability of the Product(s) within the period established in point 6), the contract concluded between the Buyer and the Seller is automatically canceled and each of the parties is released from their Obligations. Specifically, the Buyer is assured that this charge will not be made to their bank account.
However, this circumstance will only occur in cases of non-availability of the products.
9) In case of confirmation of the availability of all or part of the Products requested by the Buyer, the so-called Products will be dispatched by the Seller following the modalities set out in article 3.
10) The Buyer must confirm without delay in "My Account" the correct receipt of each Product ordered. By default, the Product will be considered received within a period of 21 days, counting from its date of issue.
2. Price and payment
The purchase price of the Product is set by the Seller (except under contract between the Seller and Import Export GEFT 2014 SL). It is mentioned in euros in the descriptive sheet, except for shipping costs, which will be added before validating the order following the scale specified in article 3, below.
Payment for purchases made through the intermediation of the Service is made by bank transfer, credit or debit card or PayPal (+3.5% + €0.35 on the total value of the order) to Gangaelectronica.es who charges the corresponding amount, in the name and account of the Seller.
3. Shipping methods and costs
The following shipping methods are proposed to the Buyer, in the Conditions defined below:
Ordinary shipping
Registered shipping (shipping with tracking number)
Express service
Express service with comprehensive insurance.
For any Product with an amount less than or equal to €25, shipping is made according to the Buyer's choice
For all Products with an amount greater than €25, shipping is made by certified or Express Service.
The Seller may refuse to ship the ordered Product by normal shipping method regardless of the price of the Product. In this case, this exception must appear clearly in the description associated with said Product. By default, the criteria for choosing shipping methods mentioned in the previous paragraphs are applied.
The Seller undertakes to send the Buyer the requested Product(s) within a period of 6 business days following the date of confirmation of availability of the requested Product(s); The Seller firmly undertakes to ship the Products within the established period. The Products are sent to the address indicated by the Buyer in "my account" and shipped under the Conditions chosen during their order. From that moment on, it is the sole responsibility of the Buyer to ensure that the information communicated to Gangaelectronica.es for this purpose is and continues to be correct, since this will allow you to receive the Products purchased through the Web. The Products travel at the Seller's cost and risk. Ganga Electrónica is not responsible for the veracity of the data published on the website by the buyer.
4. Right of withdrawal
Returns due to withdrawal are not accepted for products in these categories. In any case, a discount voucher for the value of the product will be paid to purchase another product in the catalogue.
5. Litigation - Complaints
Without prejudice to the guarantees mentioned in article 4 above, the Buyer has the possibility of notifying in "My account", within a period of 14 days, counting from receipt of the Product, any claim that follows the following criteria:
Product not received: the Product has not been received by the Buyer.
Non-conforming product: the Product received does not correspond to the Product ordered.
Damaged Product: The Product received is superficially damaged or broken.
Disputes are resolved directly between the Buyer and the Seller, otherwise, with the help of the messaging tool made available to you in the Service.
The Buyer and the Seller must try by all means to reach an amicable resolution of the dispute.
Depending on the case, the dispute declared will give rise to either the reshipment of the requested Product or its refund.
6. Guarantees
In the case of a professional seller or businessman with defective products of origin, current consumer protection regulations will apply to the buyer.
The Products must be returned to the Seller in the state in which they were received, with all the elements (accessories, packaging, instructions...). These guarantees are without prejudice to the right of withdrawal provided for in article 4.
7. Personal data
In addition to article 6 of the Buyer CGU and article 8 of the Seller CGU, the Buyer and the Seller are informed that all data collected within the framework of the Service during the performance of the same are processed by Gangaelectronica.es with the processing purposes mentioned above.
The information and data of the Buyers that refer to the shipment are transmitted by Gangaelectronica.es to the sellers with the sole purpose of allowing the shipment of the requested Products. They cannot under any circumstances be used for any other purpose.
Each Seller only has access to the personal data provided by the Buyers of their Products to Gangaelectronica.es during their order.
Sellers undertake to maintain the security of personal data that they retain for the purposes of placing and monitoring orders.
In case of difficulty regarding the processing of this data, the Buyer and the Seller can contact Gangaelectronica.es directly, in the Conditions established, depending on the case, in the Buyer CGU or in the Seller CGU.
9. Security
The Website is subject to a security system: Gangaelectronica.es has adopted the SSL encryption procedure but has also reinforced all interference and encryption procedures to protect as effectively as possible all sensitive data linked to the security methods. Payment payment used by the Web.
10. Partial nullity
If one or more stipulations of these GTC are considered invalid or declared as such in application of a law, a regulation or a final decision of a competent jurisdiction, the other stipulations will retain all their force and scope.
11. Applicable law
These General Conditions are subject to Spanish law. Any dispute regarding its interpretation and/or execution involves Spanish jurisdictions and is submitted to the Courts and
Courts of Madrid with waiver of the jurisdiction that may correspond to them.
ANNEX I
Article 116 of RDL 1/2007, which approves the consolidated text of the General Law for the Defense of Consumers and Users.
Unless proven otherwise, it will be understood that the products comply with the contract as long as they meet all the requirements expressed below, unless due to the circumstances of the case any of them are not applicable:
a) They conform to the description made by the seller and possess the qualities of the product that the seller has presented to the consumer and user in the form of a sample or model.
b) They are suitable for the uses to which products of the same type are ordinarily intended.
c) Are suitable for any special use required by the consumer when this has been made known to the seller at the time of conclusion of the contract, provided that the latter has admitted that the product is suitable for said use.
d) They present the usual quality and performance of a product of the same type.
The lack of conformity resulting from incorrect installation of the product will be equated to the lack of conformity of the product when the installation is included in the sales contract.
There will be no liability for lack of conformity that the consumer and user knew or could not have reasonably ignored at the time of the conclusion of the contract or that have their origin in materials supplied by the consumer and user.
Article 123.4 of RDL 1/2007, which approves the consolidated text of the General Law for the Defense of Consumers and Users
The action resulting from a lack of conformity expires in 3 years, counting from the delivery of the good.
Article 1484 Civil Code*
The Seller will be liable for hidden defects in the article sold that render it useless for the use for which it is intended, or that diminish such use in such a way that the Buyer would not have purchased it, or would have given a lower price, if he had known. .
Article 1490 Civil Code*
The action resulting from hidden defects must be exercised by the Buyer within a period of 6 months, counted from the delivery of the item sold.